Privacy Policy

Effective Date: July 2, 2026

The Leadership Voice Studio ("TLVS," "we," "our," or "us") is a registered Doing Business As (DBA) of Joyful Transformations LLC, a California limited liability company.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase our services, subscribe to our newsletter, participate in coaching or training programs, or otherwise interact with us.

Please read this Privacy Policy carefully.

1. Who We Are

Legal Entity

Joyful Transformations LLC

Doing Business As:

The Leadership Voice Studio

Chicago, Illinois, USA

Email:
privacy@leadershipvoicestudio.com

Website:
https://leadershipvoicestudio.com

2. Scope

This Privacy Policy applies to:

  • our website

  • coaching services

  • executive communication coaching

  • business English coaching

  • leadership development programs

  • newsletters

  • webinars

  • downloadable resources

  • online events

  • consultations

  • client communications

It does not apply to third-party websites linked from our website.

3. Information We Collect

We may collect the following categories of information.

Personal Information

  • Name

  • Email address

  • Phone number

  • Employer

  • Job title

  • Country

  • Billing information

  • Mailing address (if applicable)

Coaching Information

If you engage our coaching services, we may collect:

  • professional goals

  • communication challenges

  • career objectives

  • coaching notes

  • questionnaires

  • assessments you voluntarily complete

  • reflections you choose to share

We intentionally request only information reasonably necessary to deliver our coaching services.

Website Information

When you use our website, we may automatically collect:

  • IP address

  • browser type

  • operating system

  • pages visited

  • referring website

  • session duration

  • device information

  • cookies and similar technologies

Marketing Information

If you subscribe to our newsletter or download resources, we may collect:

  • email address

  • subscription preferences

  • engagement with emails

  • clicks

  • downloads

4. How We Use Your Information

We use your information to:

  • deliver coaching services

  • schedule appointments

  • process payments

  • communicate with you

  • send requested resources

  • send newsletters (with your consent where required)

  • improve our services

  • improve website functionality

  • personalize user experience

  • comply with legal obligations

  • detect fraud and protect website security

We do not sell your personal information.

5. Legal Bases for Processing (GDPR)

For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal information under one or more of the following lawful bases:

  • your consent

  • performance of a contract

  • compliance with legal obligations

  • legitimate interests, provided those interests do not override your rights

6. Cookies

We use cookies and similar technologies to:

  • remember preferences

  • understand website usage

  • analyze website performance

  • improve user experience

You may disable cookies through your browser settings.

Some website features may not function properly without cookies.

7. Analytics

We may use third-party analytics services such as: Google Analytics, Microsoft Clarity, LinkedIn Insight Tag. These providers may collect information about your interaction with our website. Where required by law, we request consent before placing non-essential cookies.

8. Email Marketing

We may send newsletters, updates, and educational content if: you subscribe, you download a resource, you request information, you become a client. You may unsubscribe at any time using the unsubscribe link in every email.

9. Payment Information

Payments are processed by secure third-party payment providers. We do not store complete payment card information on our servers. Payment processors maintain their own privacy and security policies.

10. Coaching Confidentiality

We recognize that coaching conversations often involve sensitive professional information. Except where required by law, we do not disclose coaching discussions without your permission. Please note that coaching is not protected by attorney-client, physician-patient, or therapist confidentiality laws.

11. Sharing Information

We may share information with trusted service providers that help us operate our business, including providers of: website hosting, email marketing, scheduling, payment processing, video conferencing, customer relationship management (CRM), cloud storage, analytics. These providers are contractually required to protect your information. We may also disclose information if required by law or to protect legal rights.

12. International Data Transfers

Because we operate online, your information may be processed in the United States or other countries where our service providers operate. Where required by applicable law, we implement appropriate safeguards for international transfers, including Standard Contractual Clauses or equivalent legal mechanisms.

13. Data Retention

We retain personal information only as long as reasonably necessary to: provide services, comply with legal obligations, resolve disputes, enforce agreements. Retention periods vary depending on the type of information and applicable legal requirements.

14. Your Privacy Rights

Depending on your location, you may have the right to: access your personal information, correct inaccurate information, request deletion, request data portability, object to processing, restrict processing, withdraw consent, opt out of certain marketing communications. California residents may also have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the rights to know, delete, correct, and limit certain uses of personal information where applicable. To exercise your rights, contact: privacy@leadershipvoicestudio.com. We may need to verify your identity before responding.

15. California Privacy Notice

For California residents: We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law. We collect only the categories of information described in this Privacy Policy for the business purposes identified above. California residents may submit requests to: know what personal information we collect, request deletion, request correction, request access, appeal where applicable. There will be no discrimination for exercising your privacy rights.

16. Illinois Residents

If we ever collect biometric identifiers or biometric information, we will comply with the Illinois Biometric Information Privacy Act (BIPA), including obtaining informed written consent where required. Currently, we do not intentionally collect biometric identifiers.

17. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

18. Children's Privacy

Our services are intended for adults and professionals. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected information from a child, we will promptly delete it.

19. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.We encourage you to review their privacy policies.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Material changes may also be communicated through email or website notice where appropriate.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: The Leadership Voice Studio, A DBA of Joyful Transformations LLCChicago, Illinois, USA. Email: privacy@leadershipvoicestudio.com. Website: leadershipvoicestudio.com.